All sales at Níku are final and we cannot accept returns, refunds, or exchanges. We do our best to provide accurate descriptions under each item or garment and note any flaws present with the items. PLEASE READ EACH ITEM'S DESCRIPTION CAREFULLY PRIOR TO PURCHASE. Refunds will not be issued due to a failure to read a product's description.
If you would like additional information or photos on any items please message us on Instagram @nikuvintage or email us at hello@shopniku.co and we will do our best to help you prior to your purchase.
Please note that all items (unless specified otherwise) are pre-loved and/or vintage and may have signs of wear. Any obvious or major flaws will be listed in the description.
FOR ALL SHOE PURCHASES: Remember that when you are buying pre-loved vintage shoes there is always the risk of rubber parts such as heel tips deteriorating or crumbling. This is completely normal with age as most rubber deteriorates over time in storage— heel tip replacement is an easy fix at a cobbler/shoe repair shop for around $15-$30 typically. We do our best to have our cobbler replace heel tips that are obviously damaged, but please understand that sometimes it can still happen even when the heel tips appear unworn. We are not responsible for damage that occurs to heel tips, as this is entirely out of our control and we have no way of knowing how the tips will hold up.
Please read the item's description to see if heel tips were recently replaced or if they are original, and take this into consideration when purchasing. We appreciate your understanding.
When sourcing our pieces, we inspect each one carefully to ensure you are receiving the highest quality items. If for some reason you believe we missed a major flaw or defect that was not listed in the item description, please contact us at hello@shopniku.co or send us a message on Instagram @nikuvintage.
If your order is refunded or cancelled for any reason, it typically takes around 5-10 business days to process before you see the funds in your account.
AUTHENTICATION PROCESS
All of our luxury items go through a careful authentication process in-house and/or through an independent third party authenticator. We firmly believe in preserving the art, craft, and history behind fashion design and stand firmly against / never support the counterfeit industry. In the very unlikely event that you can prove an item you received is inauthentic via a written certificate from a reputable authenticator we will issue a full refund.
We also offer the optional add-on of a formal Certificate of Authenticity from a third-party authenticator for $25 each. To add a COA to your order, check the "Add Certificate of Authenticity +$25" box under the Add to Cart button on the item's page.
Please understand that we do sell a number of older era designer pieces and vintage pieces do not always follow typical modern-day styles, serial numbers, stamps or tags that you may be familiar with. This does not mean an item is inauthentic. There are many instances where brands changed the way they produced or stamped items in certain production eras. Our authenticators are familiar with this, and know what signs to look for when authenticating older items.
Thank you for understanding as we grow our small business ♡
DISCLAIMER: Níku Vintage is not an authorized reseller of nor affiliated with any of the brands we sell. Any guarantee Níku Vintage may give with regard to authenticity of the products it sells is solely conducted by Níku Vintage, and not with the participation or approval of the brands themselves.